Return, Exchange & Refund Policy
At ANIQI, we want you to shop with complete confidence.
If something isn’t right, we’ve got you covered — we’ll make it right quickly and hassle-free.
Returns
Return Window
You have 30 days from the date of delivery to request a return.
Eligibility
To qualify for a return, items must be:
- Unworn and unused
- In original condition
- With all tags attached
- In original packaging
- With proof of purchase
Items that don’t meet these conditions may be rejected.
How to Start a Return
Starting a return is simple:
Once approved, we’ll guide you through the next steps.
Return Shipping
U.S. Orders 🇺🇸
- We provide a FREE return label
International Orders 🌍
- Customers are responsible for return shipping costs
- You can still start your return through the portal or email
Return Options
Exchange
- Swap your item for a different size or product
- Subject to availability
- Processed as soon as your return is received and approved
Refund
- Issued to your original payment method
Refund Processing
Once we receive and inspect your return:
- You’ll be notified once it’s approved
- Refunds are processed within 10 business days
- Your bank may take additional time to complete the transaction
Faulty, Damaged, or Incorrect Items
Please inspect your order upon delivery.
If something is wrong, contact us within 5 days of delivery and we’ll take care of it.
Include:
- Clear photos of the issue
- Your order number
Once confirmed, we’ll provide a replacement or the best possible solution.
Important Notes
-
Sale items, mystery boxes, and gift cards are final sale and cannot be returned or exchanged
- Returns must be requested before sending items back
- We reserve the right to reject returns that do not meet our policy
- Excessive or unusual return activity may be reviewed and declined
Delivered but Not Received
If tracking shows your order as delivered:
- Please check with neighbors, household members, or your local carrier
- While we’ll always try to help, ANIQI is not responsible for packages marked as delivered
Address Accuracy
Please make sure your shipping address is correct at checkout.
ANIQI is not responsible for:
- Incorrect or incomplete addresses
- Delays or losses caused by address errors
Additional shipping fees may apply for reshipments.
European Union – 30-Day Cooling-Off Period
For EU orders, you may return your order within 30 days for any reason.
Items must meet the same return conditions listed above.
Order Cancellations
Orders can be canceled within 24 hours of purchase.
If the order has already shipped, it will fall under this return policy.
Contact Us
We’re here to help.
If you have any questions, reach out anytime:
support@aniqi.com
